Terms and Conditions

1. Acceptance of Terms

By accessing and using the Deeper Serengeti Safaris website, booking a tour, or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Booking and Reservations

All bookings are subject to availability. A deposit of 30% of the total tour cost is required to confirm your reservation. The remaining balance must be paid no later than 30 days prior to the departure date. For bookings made within 30 days of departure, full payment is required at the time of booking.

3. Cancellation Policy

Cancellations must be received in writing via email. The following cancellation fees apply:

  • 61+ days prior to start date: 0% cancellation fee (full refund)

  • 31-60 days prior to start date: 25% of total tour cost

  • 15-30 days prior to start date: 50% of total tour cost

  • 7-14 days prior to start date: 75% of total tour cost

  • Less than 7 days or no-show: 100% of total tour cost (no refund)

4. Prices and Inclusions

All prices are quoted in US Dollars (USD) unless otherwise stated. Prices include:

  • Park entrance fees

  • Accommodation as specified in the itinerary

  • Meals as specified

  • Safari vehicle with pop-up roof

  • Professional English-speaking guide

  • Bottled water during game drives

Prices do NOT include:

  • International flights

  • Visa fees

  • Travel insurance

  • Tips and gratuities

  • Alcoholic beverages

  • Personal expenses and souvenirs

5. Changes to Itinerary

Deeper Serengeti Safaris reserves the right to modify itineraries due to weather conditions, road conditions, wildlife movements, park regulations, or other unforeseen circumstances. Every effort will be made to provide suitable alternatives.

6. Travel Insurance

Travel insurance is MANDATORY for all clients. Your policy must cover medical expenses, emergency evacuation, trip cancellation, and lost luggage. You are responsible for providing proof of insurance upon request.

7. Health and Fitness Requirements

You are responsible for ensuring you are medically and physically fit for your chosen safari or trek. For mountain trekking (Kilimanjaro), a medical certificate of fitness may be required. Please consult your doctor regarding necessary vaccinations and medications.

8. Liability

Deeper Serengeti Safaris acts as an agent for hotels, lodges, transport companies, and other service providers. We are not liable for:

  • Injury, loss, or damage caused by third-party providers

  • Delays, cancellations, or changes due to weather, wildlife, or natural events

  • Lost or stolen personal belongings

  • Medical issues or accidents during the tour

9. Safari Conduct

You agree to follow your guide's instructions at all times. This includes:

  • Staying inside the vehicle during game drives

  • Not making excessive noise that disturbs wildlife

  • Not littering or damaging the environment

  • Respecting local customs and cultures

10. Photography and Marketing

Deeper Serengeti Safaris may take photographs during tours for marketing purposes. By participating, you consent to the use of your images unless you notify us in writing prior to the tour.

11. Force Majeure

We are not liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, strikes, government regulations, or health epidemics.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Republic of Tanzania. Any disputes arising from these terms shall be resolved exclusively in the courts of Tanzania.

13. Amendments

Deeper Serengeti Safaris reserves the right to update or modify these Terms and Conditions at any time without prior notice. Please review this page periodically for changes.

14. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: info@deepserengeti.com
Address: Arusha, Tanzania