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Bookings can be made through our website, via email, or by phone. A booking is confirmed only when you receive a written confirmation from Deeper Serengeti Safaris.
To secure your booking, a non-refundable deposit of 30% of the total tour cost is required at the time of booking. Your booking will not be confirmed until the deposit is received.
The remaining 70% balance must be paid no later than 30 days before your tour departure date. For bookings made within 30 days of departure, full payment (100%) is required at the time of booking.
We accept the following payment methods:
Bank transfer (USD or TZS)
Credit card (Visa, Mastercard) – subject to 3% processing fee
Debit card
Cash upon arrival (USD or TZS)
M-Pesa (for Tanzania residents)
All cancellation requests must be submitted in writing via email. The following cancellation charges apply based on the date we receive your written notice:
| Cancellation Notice | Cancellation Fee |
|---|---|
| 61+ days before departure | Deposit only (30% of total) |
| 31-60 days before departure | 50% of total tour cost |
| 15-30 days before departure | 75% of total tour cost |
| 7-14 days before departure | 90% of total tour cost |
| Less than 7 days or no-show | 100% of total tour cost (no refund) |
We reserve the right to cancel a tour due to:
Insufficient bookings (minimum number of travelers not met)
Unforeseen circumstances (weather, natural disasters, political instability)
Park or government closures
In such cases, you will receive:
A full refund of all payments made, OR
An option to reschedule to another available date
We are not liable for any additional expenses incurred (flights, visas, insurance, etc.).
Date changes: Permitted up to 45 days before departure at no charge (subject to availability)
Itinerary changes: May incur additional costs
Name changes: $50 administration fee per change
We may occasionally need to modify or adjust itineraries due to operational requirements. Significant changes will be communicated to you immediately, and you may choose to accept the changes or receive a full refund.
If you fail to arrive at the designated pickup point at the agreed time without prior notice, it will be treated as a no-show, and no refund will be provided.
Bookings made less than 7 days before departure are subject to a 10% late booking fee in addition to the full tour payment.
For group bookings of 6 or more persons:
A 20% deposit is required (instead of 30%)
Final payment due 45 days before departure
Group cancellation policy applies (please contact us for details)
During peak season (June–October & December–January), a 15% surcharge may apply. This will be clearly indicated at the time of booking.
All prices are quoted in US Dollars (USD). If you pay in another currency, the exchange rate applied will be the bank rate on the day of payment. Deeper Serengeti Safaris is not responsible for currency fluctuations.
You may transfer your booking to another person at no additional charge, provided you notify us in writing at least 14 days before departure. The transferee must agree to these Booking Terms and Conditions.
We are not liable for cancellations, delays, or changes due to events beyond our control, including but not limited to:
Natural disasters (floods, earthquakes, fires)
War, terrorism, or political unrest
Epidemics or pandemics
Government travel restrictions
Airport or border closures
In force majeure events, refunds will be subject to supplier policies and may be partially or fully non-refundable.
Travel insurance is MANDATORY for all bookings. Your policy must include:
Trip cancellation and interruption coverage
Medical expenses and emergency evacuation
Lost or stolen baggage
You are responsible for purchasing your own travel insurance. Deeper Serengeti Safaris is not liable for any uninsured losses.
By making a booking, you acknowledge that safaris and trekking involve inherent risks including but not limited to wildlife encounters, rough terrain, altitude sickness, and remote medical facilities. You participate at your own risk.
Any disputes arising from these Booking Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Arusha, Tanzania, in accordance with Tanzanian law.
For all booking-related inquiries, cancellations, or changes:
Email: bookings@deeperserengetisafaris.com
Phone: +255620565505
WhatsApp: +255620565505
Office Hours: Monday–Friday, 8:00 AM – 6:00 PM (East Africa Time)
